VILLA RENTAL TERMS & CONDITIONS
The terms and conditions below are applicable to all villa rental reservations made through websites owned and operated by VILLA BALI LUXURY.
Reservations have to be made in writing, either by filling in reservation form available in our websites or other mean of writing correspondence such as email and fax. Follow the step-by-step instruction below to make your reservation.
When the guest makes a booking request of villa in Bali, the guest must make the appropriate deposit payment to VILLA BALI LUXURY within 5 working days of availability confirmation. The following deposit payment must be received by VILLA BALI LUXURY :
A non-refundable deposit of 50% of the total rental amount must be received by Villa Bali Luxury to secure your booking within 5 days after confirmation of your reservation. Final payment is required 45 days prior to check-in date in low season and 60 days for high or peak season. If you make your booking within 45 days prior to check-in date in low season and 60 days for high or peak season, FULL payment is required to secure your booking. Your booking confirmation must be made by email or telephone (followed by written confirmation) and will be held provisionally for five days within which the payment has to be received into our account. If we do not receive within five days your provisional booking will be released. Payments can be made by either credit card or bank transfer. Based on payment policy, depends on the period of your stay, payment can be in two steps (deposit and final payment) or full payment. The issued INVOICE shall explicitly mention the amount due, and remaining balance to be paid later on. We have two different payment methods available. You can choose the one which is easiest in your situation.
Credit Card Authorization is required whether the Booker appointed other party (card holder) whom responsible for the accommodation payment.
As soon as we receive the payment, we will issue a BOOKING CONFIRMATION NOTICE within 24 hour, advising you that the villa is locked for your stay. It can be subject to further (final) payment.
A security deposit may be payable directly to the owner or owner’s representative immediately upon arrival at your selected villa in Bali. The standard security deposit required for each private luxury villa property is stated in the property description; however the owner has the right to impose different requirements on a case by case basis. Access to the property may be refused if security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, VILLA BALI LUXURY will inform the guest in advance of the amount payable and any other conditions. The security deposit will be normally refunded at the end of the rental period, after deducting: all additional expenses incurred on the guest’s behalf (e.g. additional charges for goods, services and staff, which have not been directly paid by the guest, and telephone and internet charges, if applicable) and the cost of replacement or repair for any loss or damage to the property or its surrounds or contents caused during the rental period. If this cost cannot be reasonably determined prior to the guest’s departure, the owner or the owner’s representative is entitled to withhold a reasonable estimate from the guest’s security deposit, and will return any balance to the guest as soon as possible after the actual cost has been determined.
CHECKING IN AND CHECKING OUT
Unless explicitly informed, airport transfers are provided as complimentary services. Pay attention into the following details to avoid any potential inconvenience.
DAMAGE OR LOSSES
A villa property is typically someone’s home. Please treat Bali villas property rented accordingly, and leave the property and all its contents in good order and in an acceptably clean condition. Any damage or losses caused during the rental period, as well as any special cleaning requirements will be the guest’s responsibility and may be charged to the guest’s account and deducted from the guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the rental period, the owner or owner’s representative may require the guest and their party, including visitors to vacate the property immediately, without compensation or refund.
NUMBER OF GUESTS
The number of persons (adults and children) staying at Bali villas property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorized in writing. Exceeding this number may invalidate any insurance policy on Bali villas property. Entry or access to Bali villas property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.
CONDUCT AND DUE CARE
Properties are generally located in quiet residential neighborhoods. The guest is asked to respect this, and ensure that all guests and visitors to Bali villas property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher. The guest is responsible for the behavior of the guests staying at Bali villas property, as well as visitors to the property during the rental period. Should any guest(s) or visitor(s) are not behave in a suitable manner, the owner or the owner’s representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the property immediately, without compensation or refund. In the interests of safety, due care should be taken at the property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all private luxury villa property’s facilities.
VALUABLES AND SECURITY
Any guest valuables or properties left or used at the property are at the guest’s own risk. Neither VILLA BALI LUXURY, owner, nor villa management accepts any responsibility for loss of or damage to guest property. The guest is responsible for the property during the rental period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the guest, their party and/or visitors which may negate or prejudice the property’s insurance policy and/or results in loss or damage is the guest’s responsibility. So be careful with your valuables and take care of your selected Bali villas.
Each villa applies its own cancellation policy.
Season classifications, their period, and corresponding pricing are subject to discretion of each villa owner. Please refer to pricing information in villa detail page of our website.
ALTERING YOUR BOOKING
EVENTS AND PARTIES
Villa rental are made available only for holiday accommodation purpose only. Holding an event or party is subject to management discretion, surrounding neighborhood, local authorities, and may incur various charges and fees.
Getting travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, damage, loss, and cancellations is highly advisable.
LOSSES AND DAMAGES
COMPLAINS AND FORJE MAJEUR
Both VILLA BALI LUXURY and villa owners are doing their best to provide comfortable accommodation for the clients to occupy. However we are also aware that there are issues beyond our control which may negatively affect client’s experience.
Self-catering accommodations require that the guest supply all provisions and consumables necessary for daily living. The staff at private luxury villa property may accommodate any reasonable requests to purchase provisions on the guest’s behalf, and this will be charged to the guest’s account.
VILLA BALI LUXURY’s Responsibility
The descriptions, assessments and/or ratings of Bali villas properties and surrounding locations that VILLA BALI LUXURY publishes or gives to the guest are provided in good faith and in the belief that they are accurate based on the latest information received. However, VILLA BALI LUXURY cannot be held responsible for any modifications to the properties or inaccuracies. Where VILLA BALI LUXURY publishes or refers to descriptions, assessments and/or ratings of the property either by VILLA BALI LUXURY or by third parties, these ratings are for information purposes only and VILLA BALI LUXURY will not be held responsible for any reliance placed on these ratings.